How to Order

  1. Browse our online store and add products to your cart using the “Add to Cart” button.
  2. Once you have clicked the “Add to cart” button, a window will pop-up confirming that the product was successfully added to your cart, and if you would like to continue shopping or proceed to checkout.
  3. If you would like to continue shopping click on the “Continue shopping” button. If you clicked on the “Continue shopping” button, please refer back to step 1 above.
  4. If you would like to go straight to the checkout process, click on the “Proceed to checkout” button, and you will be redirected to our check out process:
    1. Confirm that the products and quantities in your cart are correct.  You may increase or decrease your quantities using the + / - buttons.  You may also delete the product from your cart at this step. If you have a voucher for the store, you can add the voucher code into the voucher block at this step. Proceed to the next step by clicking on the “Proceed to checkout” button.
    2. If you have not done so yet, login or create an account with us.  Once you are logged in, you will automatically be redirected to the next step.
    3. Choose your delivery address or create a new delivery address where you will be receiving your order. You may also provide your billing address here. Click the “Proceed to checkout” button to proceed to the next step.
    4. Choose the delivery method you would like to use, accept our Terms and Conditions and click the “Proceed to checkout” button to proceed to the next step.
      1. You may choose to collect your order from any A.I. Fest event in Kibler Park / Glenanda.In this case, you will not be charged a delivery fee. You may check dates and times as well as address and GPS coordinates on the A.I. Fest website.
      2. Alternatively you may have your order delivered to the delivery address you specified in step 3 of the checkout process. The delivery charge will be specified next to the various shipping options. Please view our Delivery information page for more information on these delivery options.
    5. The payment option that will be used is “EFT Payment on Invoice”.  Please choose this option next to the invoice icon to be able to proceed. You will then be asked to confirm your order total as well as your payment method and you can do this by clicking on “I confirm my order”.
  5. You will receive an automated email from us stating that your order is in progress.
    1. A sales representative will check pricing and stock availability and provide you with a final invoice via email.
    2. Please make your payment via EFT (Note: we do not accept cash deposits) using the reference specified on your invoice, and send your proof of payment to payments@plushieheaven.co.za so that we can track your payment.
    3. Your order will commence once payment reflects in our bank account.
  6. Once we receive your order and payment reflects in our bank account, we will deliver to the address provided by you (we will provide you with your tracking number), or you will be notified that your order is ready for collection from A.I. Fest.